Success Manager(s)

Client Success Manager, SaaS / Enterprise clients

Hurren & Hope is partnering with a fast-growing, entrepreneurial technology consultancy that helps major global enterprises make their products and physical spaces more intelligent, connected, and accessible.  We are currently working on two newly created Customer Success Manager roles working with two prestigious enterprise clients, where you will be front and centre owning these relationships.

Operating at the intersection of consulting, data, and a proprietary SaaS platform, our client delivers cutting-edge digital initiatives, spanning smart packaging, AI product intelligence, Digital Product Passports, and intelligent places.

These roles are part of growth at the organisation placing the successful applicant as the day-to-day linchpin for their customers. This is an exceptional opportunity for someone with a few years of experience who is ready to step up, take ownership, and have a tangible impact in a dynamic, fast-moving business.

The Role This position perfectly blends relationship management, digital project delivery, and SaaS product adoption. You will take significant client management workload from the senior leadership team by:

• Owning Client Relationships: Acting as the primary, day-to-day contact for a portfolio of major enterprise brands. You will run regular updates, anticipate challenges before they arise, and ensure clients feel supported and valued.

• Managing Digital Projects: Taking initiatives from initial brief right through to delivery. You will translate client requirements into actionable timelines, coordinating consultants, product developers, and technology partners to keep everything on track.

• Championing the SaaS Platform: Becoming a subject matter expert on the company’s proprietary software. You will handle user onboarding, run platform demonstrations, and work closely with the product team to turn client feedback into new features.

• Driving Account Growth: Understanding your clients’ broader goals to spot opportunities where additional technology or consulting services could add value. This is not a hard sales role, but requires strong commercial awareness spotting opportunities to strengthen relationships and build out new work streams but very much as part of your working relationship and not a targeted expectation.

• Bringing Structure: Thriving in an entrepreneurial environment, taking ownership of ambiguous situations, and confidently saying, “Leave it with me, I’ll sort it.”

Who We Are Looking For We are looking for someone with around 3 to 6 years of experience in a relevant field (e.g., Customer Success, Digital Project Management, SaaS Account Management, Client Services, or a Digital Agency environment).

You do not need to be a software developer, but you must be digitally confident, comfortable working around tech products and capable of translating client needs to technical development teams.

• Exceptional Communicator: Confident, personable, and credible when engaging with stakeholders inside large, global organizations.

• Highly Organised: Capable of juggling multiple projects, deadlines, and moving parts simultaneously without losing attention to detail.

• Proactive & Curious: You don’t wait to be told what to do. You have a genuine interest in emerging tech like AI, connected products, and digital accessibility.

• Commercially Aware: You understand the crucial difference between simply delivering a project and building a valuable, long-term partnership.

Why Join? Unlike heavily matrixed corporate environments, this role puts you right on the front lines. You will work directly with major global brands, sitting close to the senior leadership team where you can learn, make decisions, and progress quickly. You will also gain deep exposure to some of the fastest-moving and most exciting areas in enterprise technology today.

If you are ready to take on considerably more responsibility and help scale an innovative business, we want to hear from you. Please submit your CV to the team at Hurren & Hope to explore this opportunity further.