Case study · Healthcare · UK
A Salesforce team, from admin to architecture
In short: NHS Professionals, Europe's largest healthcare workforce platform, built its Salesforce capability from administrators to solution architects with Hurren & Hope, alongside its digital transformation, integration and product teams.
- Client
- Sector
- Healthcare workforce
- Where
- UK
- What we did
- Salesforce, transformation, integration and product hires
Key numbers
healthcare organisations connected by the platform
availability maintained by the teams we built
mission-critical operations for healthcare
The challengeWhat did NHS Professionals need?
The platform supports hundreds of healthcare organisations and has a direct effect on patient care, so there was no room for a weak hire.
- National infrastructure: technology supporting hundreds of healthcare organisations
- Reliability: systems that must run 24/7
- Integration: connecting disparate healthcare systems and workflows
- Compliance: strict healthcare data and security requirements
- Transformation: modernising legacy systems while keeping the service running
“Hurren & Hope bring an integrity and honesty to recruitment that's so important when bringing talent into an organisation. They're not looking to make a quick buck or a short term gain.”
How Hurren & Hope helped
We built digital capability across the whole technology stack and the transformation programme.
Salesforce, admin to architecture
Salesforce administrators, platform developers for custom development and complex integrations, solution architects, and business analysts.
Transformation leadership
Programme managers leading major digital transformation, project managers delivering complex technology projects, and a portfolio director overseeing technology investment.
Integration and product
Functional analysts, integration specialists connecting healthcare systems and data flows, and product managers owning roadmaps.
ResultsWhat happened next
Reliability
- Teams maintaining 99.9%+ availability for healthcare operations
- Technology supporting millions of healthcare professional interactions
- Connectivity across 100+ healthcare organisations
Transformation
- Legacy systems moved to modern cloud platforms
- Manual processes reduced through automation
- Better interfaces for healthcare professionals and administrators
“The best recruiters I have ever worked with. Open, transparent and genuinely invested, they secured my role and built a relationship that goes beyond the placement.”
Salesforce Professional, placed at NHS Professionals
“I have worked with Hurren & Hope in different organisations over the years and they have been consistent in their open and ethical approach to good recruitment practice. They care equally about their candidates and clients, and want to understand the problem that needs to be solved rather than just making a deal.”
CX and EX Strategic Leader
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Read the case studyHiring for a team like this?
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Questions about this case study
What is NHS Professionals?
NHS Professionals is a healthcare workforce platform serving the NHS, described as the largest of its kind in Europe.
Which roles did you recruit?
Salesforce administrators, platform developers, solution architects and business analysts; programme and project managers and a portfolio director; functional analysts, integration specialists and product managers.
Do you recruit Salesforce specialists?
Yes. This engagement covered the full Salesforce team, from administrators to architects, and we recruit Salesforce people for other clients too.
Can you find people outside the UK?
Yes. One Salesforce professional we placed was in India when we approached him about the role. For permanent roles we recruit in London, New York and San Francisco, and help clients hire elsewhere through employer of record partners.
What does Hurren & Hope charge for a permanent hire?
20% of first-year base salary for permanent hires below executive level, or 18% on every hire when you give us three or more roles to fill. You can pay it as one invoice on the start date, or monthly over 12 months through Pay While They Stay, where payments stop if your hire leaves. UK fees are plus VAT.US clients are not charged VAT.
Want results like these?
Hurren & Hope in numbers