Client Delivery Manager | 

£45k to £55k depending on experience, Two newly created roles exist.

Remote first (occasional travel to customer sites and London meetups)

Do you work in customer success, client services, account management or digital project delivery? If you’re the person clients call when they need something to actually work, keep reading.

We’re hiring for a small, independent, self-funded business that helps some of the world’s largest organisations make everyday products work harder in the digital world. Working with Global leaders Unilever and some of the largest VC backed names in the CPG category they have not only carved out a niche for themselves they are trusted by leaders in the sector with their brands across the Globe.  

With a number of large international projects planned they find themselves in need of two talented, smart individiduals who enjoy working in a highly autonomous environment to consult with their end clients and internal team to deliver solutions that span continents.

This client success and delivery role makes you the face of the company for our clients. You’ll own the day to day relationships, run digital projects from kick-off to delivery, and be the person who onboards, demos and trains customers on the platform. You’ll also help accounts grow, but this isn’t a hard sales job. Doing great work for clients is how growth happens here.

You will be as much an ambassador for our brand as you will be a go to solution provider able to troubleshoot, scope and execute solutions for our clients, part Business Analyst, Part Product Manager part Data Scientist you can expect a varied week and the chance to genuinely own your domain, yet have the support of seasoned professionals seen as experts in their field.

The company are well established well financed and market proven with a long history of retaining their team members.  If you favour large scale highly structured environments where you a small part of the larger machine this is not for you.

You will have a seat at the table with a voice to help define what comes next. AI is bringing new opportunities for their clients and their internal operations so any exposure to AI beyond simple chat is going to be useful, as you assist building out workflows for agentic AI solutions. It’s not a mandatory requirement purely an opportunity to build on your skills in a real world environment from a greenfield setting and is secondary to the priority of delivering exceptional service to our clients.

You’ll report to the Head of Product and have real influence on how client success works from the start.

The role is varied but a typical week will include:

• Own client relationships day to day, from first call to long-term partnership
• Manage digital projects and keep them on time, on budget and well communicated
• Onboard, demo and train customers on the platform so they get value quickly.
• Spot where a client could get more from what we do, and flag it naturally, keeping in mind we are split across consultancy and product settings this role is far more than a simple implementation consultant tied to our product. We are working with clients to adapt to the ever changing landscape in CPG so the abilty to adapt and understand that fast pace environment is going to be key to your success.
• That combines with your ‘can do’, ‘find a way’ mentality to bring order to a fast-moving environment, ensuring with clear processes and good documentation that are scalable.

Who we’re looking for:

You’ll have around 3 to 6 years in customer success, digital project management, client services or account management, ideally in SaaS or a digital agency. You’ll be comfortable in front of large, demanding clients, and you’ll explain technical things in plain English. Experience in CPG or consumer goods is a real plus.

Talent comes in many forms we recognise that fact, domain knowledge can be taught work ethic and attitude cannot so we actively look for problem solvers who enjoy being given space to work.

Working life: this is a remote first role. You’ll travel occasionally to customer sites and join London meetups, so you’ll be out meeting people, not stuck on screens all week.  We tend to meet up monthly for a social and have social events so willingness to get to London will be required but there are no plans to return to an office.

Hurren and Hope are our chosen talent partner sharing our views people are more than a list of skills and experience; speculative applications from recruiters or otherwise will be forwarded to them in the first instance. 

We are seeking two Salesforce Administrators to join our mission to improve health outcomes throughout the UK. Salesforce is centre stage of our operations platform with a busy team tasked with configuring and supporting it.

We are seeking experienced Salesforce administrators who are interested to help us migrate our legacy products into the Salesforce family of products and maintain and build on our existing Salesforce platform.

You will be Working with the wider business to include Product, Security and Release teams to integrate our cloud services. This role is primarily a remote role however some occasional travel to St Albans is likely as part of your role. You will be joining a highly collaborative environment with individuals who share the same mission.

We offer investment for Salesforce accreditations and further qualifications, and an opportunity. Individuals in the Admin space who are keen to flex their knowledge of Salesforce Development will also be given the opportunity to improve their skills.

We believe talent comes in many forms; we also have several newly created roles within our Salesforce team, so we welcome applications from individuals with a wide range of experiences. An immediate start is available.

Responsibilities:

• Serve as a primary member of the system administration team for the Salesforce.com environment.
• Ongoing Salesforce declarative updates and changes aligned to Release Management process and reflecting new project driven adaptations and additions.
• Handle fundamental admin functions including user account maintenance, reports and dashboards and other routine tasks
• Work with the wider business to help scope new Automated flows, strong communication skills and an ability to liaise with technical and non-technical teams is a requirement of the role.
• internal system audits with recommendations
• Prepare for internal/Salesforce releases with security and platform availability in mind.
• Manage Salesforce.com element for data feeds and other integrations (Mulesoft, Azure logic apps and more).
• Monitor and report on the use and adoption of Salesforce, work with the wider business to mentor and train others.
• Evaluate, scope and completion of new development requests
• Lead “Help Desk” triage and request prioritization, provide Tier 2/3 support as required.
• Create documentation and training content as needed.
• Security patches and refresh.
• Act as advisor to senior management on opportunities and risks within the Salesforce environment.
• Work with the leadership team to establish suitable processes to support admin and ongoing project driven opportunities.

Applicants will be able to display experience of working in high traffic Salesforce environments, to include Data Loading etc.

Applicants with exposure to APEX to include personal projects and/or Architecture, App builder, LWC or Visualforce are encouraged to apply, though is by no means a mandatory requirement.  Above all the right attitude willingness to roll your sleeves up and help colleagues, while sharing your voice to improving services moving forward is key to the success of these roles.  

These are newly created roles so successful individuals will have the opportunity to shape the role. You can expect to be a visible member of the team with the resources and remit needed to have a positive influence on our operations and ultimately health outcomes for millions of individuals.

Hurren & Hope our out chosen talent partner matching our own values with a focus on high quality, and positive outcomes for society. Reach out to Mark Hurren in the first instance.

Unsolicited applications or approaches from recruitment agencies will be directed to Hurren & Hope.

Thanks for your interest.

Senior Software Engineer, .NET / C#, Legacy Modernisation & Platform Transformation, Hybrid / Bury St Edmunds, Suffolk, £55,000, £65,000

We are currently looking for a Senior Software Engineer with a strong .NET / C# background to join an established, product-focused business based in Suffolk. They have been operating successfully for 17 years with a strong customer base. However, like many established products, the technology platform has some catching up to do. This is a great opportunity for an experienced software engineer who enjoys working with established systems, solving complex technical problems and playing a key role in modernising a product that is already commercially successful.

The core platform is a legacy C# / .NET monolith, running on Windows IIS and Azure VMs, with limited observability and largely manual infrastructure. The business is now looking to pragmatically modernise the platform, evolving it towards a more modular architecture while improving performance, security, reliability and maintainability.

You will be involved in refactoring and improving older areas of the codebase, helping to reduce technical debt and improve knowledge sharing across the engineering team. You will also need to balance technical improvements with the needs of existing commercial customers, ensuring that the platform continues to deliver while being progressively improved.

Working closely with the Software Engineering Manager and Tech Lead, you will contribute to technical decisions and help establish and maintain good engineering practices across the team.

The business is also embracing AI-assisted development tools, and we are looking for someone who is positive and curious about AI while taking a thoughtful and pragmatic approach to its use.

We are looking for a strong senior engineer who can work autonomously, get stuck into difficult problems and take ownership of delivering high-quality, maintainable software.

You should be able to demonstrate experience with the following:

• Strong C# / .NET experience working with large, established or legacy applications
• Experience in modernising and refactoring monolithic applications towards more modular architectures to help address scalability, performance and maintainability challenges
• Working effectively with technical debt and making pragmatic decisions about where improvements will have the greatest impact
• Participating in code reviews and supporting less experienced engineers
• Working collaboratively with technical and non-technical stakeholders
• Using modern development tools, including AI-assisted development, responsibly and effectively

We are particularly interested in engineers who enjoy improving existing systems rather than only working on greenfield projects. You should be comfortable understanding a complex codebase, identifying opportunities for improvement and making changes incrementally without unnecessarily disrupting a successful product.

For more information, please get in touch with Michael Johnson at Hurren and Hope. 

Tech Lead, .NET / C#, Legacy Modernisation & Platform Transformation, Hybrid / Bury St Edmunds, Suffolk, £75,000, £90,000

We are currently looking for a Tech Lead with a strong .NET / C# background to join an established, product-focused business based in Suffolk. They have been operating successfully for 17 years with a strong customer base. However, like many established products, the technology platform has some catching up to do. This is a great opportunity for someone who enjoys the challenges involved in modernising legacy systems and having a high level of autonomy in technical decision making.

The core platform is a legacy C# / .NET monolith, running on Windows IIS and Azure VMs, with limited observability and largely manual infrastructure. We are looking for someone to help pragmatically modernise the platform, evolving it towards a modular monolith while improving performance, security, reliability and maintainability. You will help refactor older areas of the codebase to improve knowledge transfer across the team, manage technical debt and ensure technical improvements are balanced against the needs of existing commercial customers.

Working closely with the Software Engineering Manager, you will help set the technical direction of the platform and mentor a team of engineers. This will include providing guidance through code reviews, establishing clear engineering standards and helping the team make effective use of AI-assisted development tools in a thoughtful and responsible way.

Who we are looking for

We are looking for someone with strong technical ability who can work autonomously, get stuck into difficult problems and make pragmatic decisions in an imperfect environment.

You should be able to demonstrate experience with the following:

• Technical leadership and setting engineering direction
• Strong C# / .NET experience 
• Legacy system modernisation and working with large monolithic applications
• Addressing scalability and maintainability challenges within established platforms
• Evolving monolithic applications towards modular architectures, including modular monoliths and, where appropriate, serverless solutions
• Mentoring and developing engineers in modern engineering practices including AI Assisted Development
• Making pragmatic technical decisions while balancing commercial requirements
• Leading technical transformation without simply throwing away what already works

This is a hands-on technical leadership role for someone who enjoys solving real-world engineering problems, improving existing systems and helping teams become better, rather than pursuing technology for technology’s sake.

For more information, please get in touch with Michael Johnson at Hurren and Hope.