Client Success Manager, SaaS / Enterprise clients

Hurren & Hope is partnering with a fast-growing, entrepreneurial technology consultancy that helps major global enterprises make their products and physical spaces more intelligent, connected, and accessible.  We are currently working on two newly created Customer Success Manager roles working with two prestigious enterprise clients, where you will be front and centre owning these relationships.

Operating at the intersection of consulting, data, and a proprietary SaaS platform, our client delivers cutting-edge digital initiatives, spanning smart packaging, AI product intelligence, Digital Product Passports, and intelligent places.

These roles are part of growth at the organisation placing the successful applicant as the day-to-day linchpin for their customers. This is an exceptional opportunity for someone with a few years of experience who is ready to step up, take ownership, and have a tangible impact in a dynamic, fast-moving business.

The Role This position perfectly blends relationship management, digital project delivery, and SaaS product adoption. You will take significant client management workload from the senior leadership team by:

• Owning Client Relationships: Acting as the primary, day-to-day contact for a portfolio of major enterprise brands. You will run regular updates, anticipate challenges before they arise, and ensure clients feel supported and valued.

• Managing Digital Projects: Taking initiatives from initial brief right through to delivery. You will translate client requirements into actionable timelines, coordinating consultants, product developers, and technology partners to keep everything on track.

• Championing the SaaS Platform: Becoming a subject matter expert on the company’s proprietary software. You will handle user onboarding, run platform demonstrations, and work closely with the product team to turn client feedback into new features.

• Driving Account Growth: Understanding your clients’ broader goals to spot opportunities where additional technology or consulting services could add value. This is not a hard sales role, but requires strong commercial awareness spotting opportunities to strengthen relationships and build out new work streams but very much as part of your working relationship and not a targeted expectation.

• Bringing Structure: Thriving in an entrepreneurial environment, taking ownership of ambiguous situations, and confidently saying, “Leave it with me, I’ll sort it.”

Who We Are Looking For We are looking for someone with around 3 to 6 years of experience in a relevant field (e.g., Customer Success, Digital Project Management, SaaS Account Management, Client Services, or a Digital Agency environment).

You do not need to be a software developer, but you must be digitally confident, comfortable working around tech products and capable of translating client needs to technical development teams.

• Exceptional Communicator: Confident, personable, and credible when engaging with stakeholders inside large, global organizations.

• Highly Organised: Capable of juggling multiple projects, deadlines, and moving parts simultaneously without losing attention to detail.

• Proactive & Curious: You don’t wait to be told what to do. You have a genuine interest in emerging tech like AI, connected products, and digital accessibility.

• Commercially Aware: You understand the crucial difference between simply delivering a project and building a valuable, long-term partnership.

Why Join? Unlike heavily matrixed corporate environments, this role puts you right on the front lines. You will work directly with major global brands, sitting close to the senior leadership team where you can learn, make decisions, and progress quickly. You will also gain deep exposure to some of the fastest-moving and most exciting areas in enterprise technology today.

If you are ready to take on considerably more responsibility and help scale an innovative business, we want to hear from you. Please submit your CV to the team at Hurren & Hope to explore this opportunity further.

We are seeking two Salesforce Administrators to join our mission to improve health outcomes throughout the UK. Salesforce is centre stage of our operations platform with a busy team tasked with configuring and supporting it.

We are seeking experienced Salesforce administrators who are interested to help us migrate our legacy products into the Salesforce family of products and maintain and build on our existing Salesforce platform.

You will be Working with the wider business to include Product, Security and Release teams to integrate our cloud services. This role is primarily a remote role however some occasional travel to St Albans is likely as part of your role. You will be joining a highly collaborative environment with individuals who share the same mission.

We offer investment for Salesforce accreditations and further qualifications, and an opportunity. Individuals in the Admin space who are keen to flex their knowledge of Salesforce Development will also be given the opportunity to improve their skills.

We believe talent comes in many forms; we also have several newly created roles within our Salesforce team, so we welcome applications from individuals with a wide range of experiences. An immediate start is available.

Responsibilities:

• Serve as a primary member of the system administration team for the Salesforce.com environment.
• Ongoing Salesforce declarative updates and changes aligned to Release Management process and reflecting new project driven adaptations and additions.
• Handle fundamental admin functions including user account maintenance, reports and dashboards and other routine tasks
• Work with the wider business to help scope new Automated flows, strong communication skills and an ability to liaise with technical and non-technical teams is a requirement of the role.
• internal system audits with recommendations
• Prepare for internal/Salesforce releases with security and platform availability in mind.
• Manage Salesforce.com element for data feeds and other integrations (Mulesoft, Azure logic apps and more).
• Monitor and report on the use and adoption of Salesforce, work with the wider business to mentor and train others.
• Evaluate, scope and completion of new development requests
• Lead “Help Desk” triage and request prioritization, provide Tier 2/3 support as required.
• Create documentation and training content as needed.
• Security patches and refresh.
• Act as advisor to senior management on opportunities and risks within the Salesforce environment.
• Work with the leadership team to establish suitable processes to support admin and ongoing project driven opportunities.

Applicants will be able to display experience of working in high traffic Salesforce environments, to include Data Loading etc.

Applicants with exposure to APEX to include personal projects and/or Architecture, App builder, LWC or Visualforce are encouraged to apply, though is by no means a mandatory requirement.  Above all the right attitude willingness to roll your sleeves up and help colleagues, while sharing your voice to improving services moving forward is key to the success of these roles.  

These are newly created roles so successful individuals will have the opportunity to shape the role. You can expect to be a visible member of the team with the resources and remit needed to have a positive influence on our operations and ultimately health outcomes for millions of individuals.

Hurren & Hope our out chosen talent partner matching our own values with a focus on high quality, and positive outcomes for society. Reach out to Mark Hurren in the first instance.

Unsolicited applications or approaches from recruitment agencies will be directed to Hurren & Hope.

Thanks for your interest.

Senior Software Engineer, .NET / C#, Legacy Modernisation & Platform Transformation, Hybrid / Bury St Edmunds, Suffolk, £55,000, £65,000

We are currently looking for a Senior Software Engineer with a strong .NET / C# background to join an established, product-focused business based in Suffolk. They have been operating successfully for 17 years with a strong customer base. However, like many established products, the technology platform has some catching up to do. This is a great opportunity for an experienced software engineer who enjoys working with established systems, solving complex technical problems and playing a key role in modernising a product that is already commercially successful.

The core platform is a legacy C# / .NET monolith, running on Windows IIS and Azure VMs, with limited observability and largely manual infrastructure. The business is now looking to pragmatically modernise the platform, evolving it towards a more modular architecture while improving performance, security, reliability and maintainability.

You will be involved in refactoring and improving older areas of the codebase, helping to reduce technical debt and improve knowledge sharing across the engineering team. You will also need to balance technical improvements with the needs of existing commercial customers, ensuring that the platform continues to deliver while being progressively improved.

Working closely with the Software Engineering Manager and Tech Lead, you will contribute to technical decisions and help establish and maintain good engineering practices across the team.

The business is also embracing AI-assisted development tools, and we are looking for someone who is positive and curious about AI while taking a thoughtful and pragmatic approach to its use.

We are looking for a strong senior engineer who can work autonomously, get stuck into difficult problems and take ownership of delivering high-quality, maintainable software.

You should be able to demonstrate experience with the following:

• Strong C# / .NET experience working with large, established or legacy applications
• Experience in modernising and refactoring monolithic applications towards more modular architectures to help address scalability, performance and maintainability challenges
• Working effectively with technical debt and making pragmatic decisions about where improvements will have the greatest impact
• Participating in code reviews and supporting less experienced engineers
• Working collaboratively with technical and non-technical stakeholders
• Using modern development tools, including AI-assisted development, responsibly and effectively

We are particularly interested in engineers who enjoy improving existing systems rather than only working on greenfield projects. You should be comfortable understanding a complex codebase, identifying opportunities for improvement and making changes incrementally without unnecessarily disrupting a successful product.

For more information, please get in touch with Michael Johnson at Hurren and Hope. 

Tech Lead, .NET / C#, Legacy Modernisation & Platform Transformation, Hybrid / Bury St Edmunds, Suffolk, £75,000, £90,000

We are currently looking for a Tech Lead with a strong .NET / C# background to join an established, product-focused business based in Suffolk. They have been operating successfully for 17 years with a strong customer base. However, like many established products, the technology platform has some catching up to do. This is a great opportunity for someone who enjoys the challenges involved in modernising legacy systems and having a high level of autonomy in technical decision making.

The core platform is a legacy C# / .NET monolith, running on Windows IIS and Azure VMs, with limited observability and largely manual infrastructure. We are looking for someone to help pragmatically modernise the platform, evolving it towards a modular monolith while improving performance, security, reliability and maintainability. You will help refactor older areas of the codebase to improve knowledge transfer across the team, manage technical debt and ensure technical improvements are balanced against the needs of existing commercial customers.

Working closely with the Software Engineering Manager, you will help set the technical direction of the platform and mentor a team of engineers. This will include providing guidance through code reviews, establishing clear engineering standards and helping the team make effective use of AI-assisted development tools in a thoughtful and responsible way.

Who we are looking for

We are looking for someone with strong technical ability who can work autonomously, get stuck into difficult problems and make pragmatic decisions in an imperfect environment.

You should be able to demonstrate experience with the following:

• Technical leadership and setting engineering direction
• Strong C# / .NET experience 
• Legacy system modernisation and working with large monolithic applications
• Addressing scalability and maintainability challenges within established platforms
• Evolving monolithic applications towards modular architectures, including modular monoliths and, where appropriate, serverless solutions
• Mentoring and developing engineers in modern engineering practices including AI Assisted Development
• Making pragmatic technical decisions while balancing commercial requirements
• Leading technical transformation without simply throwing away what already works

This is a hands-on technical leadership role for someone who enjoys solving real-world engineering problems, improving existing systems and helping teams become better, rather than pursuing technology for technology’s sake.

For more information, please get in touch with Michael Johnson at Hurren and Hope.