Customer Success Manager
We are a successful SaaS provider in the PropTech arena. Our innovations have disrupted the market, allowing us to grow our market share across Europe and the US. To support this growth, we are expanding our customer success team. We are looking for individuals with experience in the short-stay or short-term rental sector, either through technology-driven solutions or as operators in the industry.
This role will have you working closely with our clients, helping them develop and implement strategies for their property portfolios. Our technology is a powerful tool, but it requires insight and expertise to be fully effective. You will be a key partner to our clients, building long-term relationships and guiding them in crafting successful strategies for short-term rentals.
Unlike many in the SaaS space, we are a profitable business. Our growth in Europe is driven by reinvesting our profits. We are a 100% remote company, and we always have been. Our leadership team is focused on the long term, not on an exit strategy or succumbing to venture capitalist pressures. We are committed to investing in our people through training and supporting their lifestyle choices, emphasizing excellent service and outcomes over clocking hours.
Applicants for this role should be skilled in conducting discovery-phase conversations and have a solid understanding of the commercial metrics used in the short-stay sector. Delivering meaningful solutions begins with understanding your clients’ pain points. You should be adept at presenting data-driven solutions, using data to support your proposals, and creating infographics and well-articulated arguments.
You will be joining the organization at a point of sustained growth. There are opportunities to have a say in shaping our products and to build a career path as we continue to expand our teams. The right candidates will find a place where their voice is heard, and their growth is supported.
Hurren and Hope are our chosen talent partners, reflecting our focus on delivering a recruitment process and working environment that our competitors envy. For more information, please contact Mark Hurren. Please note that speculative applications or approaches from agencies will be directed to Hurren and Hope.
